Refund & Return Policies
Order cancellation by customer
- To cancel your order, you will have to get in touch with our Customer Support via email at firstname.lastname@example.org
- Please note that cancellation charges may apply.
- We must receive the cancellation request before shipping the order.
- Chiya Leaf has the complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Chiya Leaf and accepts Chiya Leaf’s decision regarding the cancellation.
Chiya Leaf reserves the right to refuse or cancel any order placed for a product listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment has been received. The 100% payment shall be refunded, and the customer shall be informed of the same.
Suppose a non-delivery or late delivery occurs due to a mistake by the customer (i.e. wrong or incomplete name or address or recipient not available or any other related reason). In that case, any extra cost spent by Chiya Leaf for re-delivery shall be claimed from the customer.
Replacement / Returns
- Our teas are non-returnable or exchangeable as they are food products governed by the FSSAI.
- We take stringent measures to ensure that the delivered items are in perfect condition. However, there is a remote possibility that:
- the item may be damaged during transit
- there might be a manufacturing defect
- a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within 24hrs of delivery of the order. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning it. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall only be responsible for items sent to us for return/replacement with our confirmation.
Cases of goods unavailability or service problem:
- If the item sent for replacement is unavailable, we will try to give you the best possible alternatives, but ultimately, the customer's choice will be final.
- If the order is confirmed by us but not dispatched on time, then a refund will be given if the customer demands it.
- A 100% refund will be given if the product is unavailable or the vendor cannot ship the product(s).